The Golden Bear - Vail, Colorado

gaja wilson

Very disappointed in our beloved Golden Bear. My family member brought her 25 year old golden bear earrings for repair to the place we thought could be trusted most, only to be extremely disappointed. Her pave bear dangle earrings had a broken hoop that could have been easily repaired. The original hoop had beautiful details with pave diamonds on the hoops themselves, nothing like the current simple hoop editions. Golden Bear swapped out both pave earring hoops with current very simple hoops, not resembling the original hoops whatsoever. This swap of hoops was never discussed with my family member as we would have most definitely taken the earrings elsewhere to be repaired. When this was brought to the store manager’s attention, she denied that the hoops were changed and that they were the original hoops. Making no effort to correct this mistake. As our family have been buyers from Golden Bear for over 25 years, we’re very disappointed in the dishonesty that we received. Take your jewelry repairs elsewhere!

Update: after receiving a reply to my original review, we called the number provided. Only to speak with the same manager (Valentina) who still denied that the earrings were altered in anyway. Very dishonest business and so disheartening to receive this poor customer service from a staple store of Vail. Only if we had taken photos of our original heirloom earrings we would have proof of this deceit. But never did a situation like this cross our minds when taking our sentimental jewelry to the original maker that we thought we could trust. After buying jewelry from golden Bear over the last 30 years, our family will no longer bring repairs or make further purchases from this dishonest company.

G Elizabeth Cordier

I have an original from 1975 and last purchase of ring and earrings 2024.

Kirstin Heinritz

I have never written a review before! I work retail ~ I bought my daughter a necklace and she wore it once and it broke. We took it in to have it repaired, and I felt like we were treated very poorly or like we were not worthy...They wanted to charge her $10 to fix (she wore one time), has had for 10 days. Once I intervened, and spoke with the woman, she was willing to at least consider not charging us. In the end they did just replace it, but the feeling and the way we were treated was unfriendly. A manager did kindly finish the transaction.

Katie Ann

When my best friend moved to Vail 2 years ago and came home with an adorable little gold bear necklace, I knew I just had to have one. I was finally able to make a trip up here and was so excited to get my very own! Too bad the ladies working there wouldn't give me the time of day. As a former sales manager in Las Vegas, customer service is paramount to me. I walked in knowing exactly what I wanted but the conversation the associates were having amongst the two of them was much more important than my sale. This was the first time in my life I have stood there making eye contact with an employee and was completely ignored. My mother found a gorgeous green bag, the leather was so soft. But unfortunately, the quality of the bag was not enough to make up for the lackluster customer service. By the time an associate opened the case for me, I was over it. I really hope that purse and 3 gold bear necklaces we were going to purchase find a good home because I personally could not give this business my money.

Kristina Unverfehrt

This is the cutest store! They have the most beautiful peices and a wide selection to choose from. I visited the store 3 times in 2 days, and each time was greeted and helped by the most friendly employees! I ended up getting the cutest little gold bear necklace and a beautiful blanket ?
I especially love that the bears are symbolic of Vail.

Cynthia Thrall

The Golden Bear has beautiful jewelry, especially their signature Golden Bear. The staff is great, they are so helpful and don't rush you. I highly recommend The Golden Bear.

Jeannine G

One of my favorite jewelers in the valley. I've been shopping here for years. To access the store you must park in the structure. You can't drive up to the shop. They have a beautiful selection of items that are perfect for weddings or showers. They have many golden bear jewelry options at different price points. All of it is so pretty. There staff always greets you and are willing to help. If you purchase an item and size needs to be adjusted they do ship.

Marta Pendergast

The jewelry is gorgeous, but the ladies are snippy. Not friendly. I also have a watch that I brought in for repair. It has been there 6 weeks! I have called and nobody has followed up like they promised. I can't speak to the "vendor" who is fixing my watch, I have to go through the unfriendly ladies.