Luxury Retreats - Montréal, Québec

Benoit Arsenault

Très beaux locaux avec un gym privé!

Daniel Labelle

Propre

Carlos Y

A secret location that is secretly a front for an International organization that has set up it's Canadian arm here, in Montreal. This organization has agents that operate everywhere, from large cities to small towns to remote locations. They constantly push marketing that convinces regular people to visit their locations, and most of them leave days later, unharmed and unsuspecting of anything untoward. Little do they know that they have been Psy-opted to reject traditional monopolistic organizations and embrace the decentralized visionary utopia they are seeking to create!

Dave Tanner

What an experience we had from the first call to the follow up after our trip to Costa Rica. Philippe amd Miriam were pleasures to deal with. Every single thing went off without a hitch. Thank you so much team. We have found the only way we will travel from now on.

Joseph Ellison

I will NEVER book with luxury retreats again. Their staff could not have messed things up for our family ANY more. When we left, we thought we had everything booked and taken care of. When we got to our Villa, we found out otherwise. They failed to turn in allergy information to the chef. They failed to provide the correct items on our stocking list. They failed to book transportation to ANY of our excursions, didn't give us addresses to our excursions, so we ended up missing our excursions, and then they REFUSED to give our money back. We had to spend hours of time on our vacation,(when we should have been enjoying the beach) FIGHTING and ARGUING with staff members to get them to return our money and fix THEIR mistakes. They wouldn't ever take responsibility for their mistakes, calling them "miscommunications". (Emailing the staff member in charge of organizing everything for you saying "can you please set up transportation " and the staff member saying "yes! ill take care of it", getting there, and you have NO transportation, is NOT a miscommunication.) The original staff member, that was supposed to be booking all of our excursions of us messed them up completely. We told her we wanted private excursions, and she would send us links to book them ourselves. We did. We got to Mexico, to later find out NOTHING she sent us was private. BUT when we booked a sunset sail for $86, she emailed and told us to cancel it, because it wasn't private, and gave us a link to book a $500 private sale. Now that the trip is over, we feel VERY ripped out of money. We didn't get to do a lot of things we really wanted to do because of their mistakes.
I am human, and realize mistakes happen. BUT the way they handled their mistakes was inexcusable. They were argumentative, told me I was wrong (even though I had the emails to prove everything I was talking about), and I had to spend HOURS on my vacation dealing with them, instead of enjoying myself.
They turned our vacation into a stressful headache. NEVER AGAIN

Jordan Brimley

DO NOT USE THEM. I would give 0 stars if I could.They Don't help you if you have a problem at all! We had to change our plans 1 1/2 years before the trip even started because of an unfortunate situation and they still wouldn't refund our money. We gave them ample time to reschedule this(over a year) but They said they owner of the Villa wouldn't refund the money. The worst part is they didn't even try to help ask the owner for us. They wouldn't provide his contact either! After weeks of no response from them, they emailed us saying they can't help us. We lost $5,000 on a deposit with them and they didn't blink an eye. WORST CUSTOMER SERVICE EVER!! STAY AWAY!!! BOOK ELSE WARE!

Jeff C

Don't Do It!!!

The experience was awful. The villa itself was "OK" however the service through luxury retreats was a nightmare. We fully prepaid for a villa in Turks and Caicos. Even before the trip we had many back-and-forth emails trying to get our food and drink pre-stocked. It seemed that they just COULD NOT get it right. Once we arrived, there was a concierge there to meet us at the airport but she had no idea where the cab was. We ended up waiting LONGER than we would have otherwise and paying 2-3x the amount for the trip. Once we arrived, we found the the food and drink pre-stocking was not even close to what it should be. The "phone" in the villa was a prepaid junk cell phone with NO FUNDS and therefore NO SERVICE!! Furthermore, the wi-fi password was not correct so we had no way of contacting anyone!! They said there was a daily maid service included but she only came ever other day. The safe provided had no key which took 3 days to get. Anyway, I could keep going but suffice it to say it was a total disaster. Go elsewhere.

Марина Белкина

Awful service! We rented a house in Beaver Creek for a week per 11 000 (fully prepayed), but when we came there nobody was meeting us! And all the phones were switched off! We were waiting 2 hours at night in the car in front of the house (after a 12 hours road), but only after my husband sent them an e-mail, that we are calling police (!!!), they answered us, and told us that the keys were in Hyatt... In Hyatt nobody had heard that anybody would come and just gave us keys: I wonder, whether the owners of the house would be glad to know that!
Guys from “luxury” retreats, I really hope you will bankrupt asap
To their potential clients: don’t do that, seriously, otherwise you may stay without your accommodation easily