Le Creuset Outlet Store - Sunrise, Florida

G Rich

My husband bought me a $300 Dutch oven for Christmas that I used once and became stained with brown spots. I called and was told to use barkeepers friend and that the use was not compromised so nothing could be done. I now hide it in my oven and display a $59 Dutch oven that I got at home goods. In this case you don’t get what you pay for. A quick google search told me this staining is a common problem.

Mia Zoll

Great place. Great cooking and baking items. Quality. .Around the holidays they always have salesI. Located in the Sawgrass Outlet mall. The area with all the high end stores, like Versace, Coach, Fendi, Jimmy Choo

Allison Ngo Griffin

I've been shopping at Le Creuset for a few years now. The associates are always friendly and knowledgeable about the product. Recently, I had a major problem with my non-stick pots and pans. Flavia, the manager, went above and beyond what any store manager would usually do to make sure my problem was addressed and fixed. Her attention to detail and proactive nature made me feel so seen and cared for, even outside of the store. I would generally say that customer service in most companies is a lost art. However, I can confidently say that the Le Creuset at Sawgrass Mills excelled in customer service and has made me even more loyal to the Le Creuset brand. Thank you, Flavia!

Alex

Not a store review, instead a product review.

Abysmal customer service and a company culture of not standing behind their product was my experience with this brand.

I purchased a 10 piece set. Within 6 months, the first larger pan started to warp. I thought that perhaps it was just a one off, then the 2nd smaller pan started to warp as well.

Nothing extreme, however, enough to take notice. All others are fine for the time being.

I contacted customer support, they asked for a picture which I emailed them and after a few days went by, they said there’s nothing they can do and won’t replace it.

No explanation as to why. I never cook with high heat and seeing a Test Kitchen torture test (they heated the pan to high heat and immediately dipped the pan in an ice bath, only to warp the pans ever so slightly) that convinced me to buy them.

It’s unfortunate because of the lack of insight and support from this company that I will never give them a dime of my business again.

Your millage may vary, review trust pilot, google and other sources with the same experiences as I have. If you use these pans daily, they may experience failure shortly and know that Le Creuset is capable of telling you to go pound sand.

Rabia ÖZTÜRK

Asık yüzlü ve ilgisiz çalışanlar. İyi günler diledim, bir şey demediler, yüzlerine bakınca bir tanesi karşılık verdi sadece. Müşteri memnuniyeti oluşamadı maalesef.

Fee Fee

The staff here is super friendly, and she even helped us with our purchase with bubble wraps because the item was going into our luggage. Some of the items are definitely from previous seasons, but they are still excellent quality pieces.

Katia Fernandez

I love the brand and its products. The associate ALAN is always so nice and helpful every time I stop by the Sawgrass store. Thanks for your work, Alan!

J Santos

The thing about Le Creuset is the quality is top notch, The non stick pans are the best of the best. The cast iron line is superb. And the stainless steel well let's just say a deglazeing dream. When you use gear that does not warp and require very little heat to get great results then cooking is elevated to a new level. However that aside, the best thing about this store is the people, Alan is an absolute gem in helping you find the right gear to get the right results. My wife and I have been dealing with him for years and he is amazing. I just made my first Chicken Picata in my new 11 inch stainless steel high wall frying pan and the results were amazing. Thanks Alan!!!