Dollar Car Rental - Phoenix - Sky Harbor International Airport - Phoenix, Arizona

wassila dahmane

J'ai récemment loué une voiture auprès de cette agence et je ne pourrais pas être plus satisfait de mon expérience. Dès la réception, Ruben a été exceptionnel. Il a pris le temps de m'expliquer toutes les options disponibles et m’a aidé à choisir le véhicule qui correspondait parfaitement à mes besoins. Son professionnalisme et sa courtoisie ont vraiment fait la différence.
Le retour s'est également très bien passé. L'équipe, tout aussi professionnelle que Ruben, a traité la restitution de manière rapide et efficace, sans aucun stress. J'ai apprécié la transparence de leurs services et leur volonté de répondre à toutes mes questions.
Je recommande vivement cette agence de location de voiture à tous ceux qui cherchent un service de qualité. Merci à Ruben et à toute l’équipe pour cette expérience mémorable !

Fred LEBRUN

Du vol !!!
Je passe par BSP AUTO depuis quelques années, tout allait bien jusqu'à hier !
Il y a 4 semaines, j'ai loué un convertible à Phoenix Airport, tout nickel, ras, chez Dollar, tout bien bien 5/5
Après une entière satisfaction, je fais à nouveau exactement la même réservation avec prise d'effet au 6 mai... et miracle de la relation commerciale, le loueur m'annonce que ce n'est pas possible, qu'il y a 4 semaines, ils ont du faire une "mistake", 1 heure de discussion comme quoi je n'ai pas une credit card mais une debit card... Je le sais, je suis banquier... Mais si on me l'avait dit, lors de mes précédentes opérations, je l'aurais su !
Résultat : je suis reparti avec un véhicule bas de gamme (mystère la carte fonctionne pour ce type de voiture)
J'ai vraiment l'impression d'avoir été pris pour une grosse pomme, et j'aime pas ça, mais pas du tout !
J'attends un contact de BSP pour voir commercialement ce qu'ils vont pouvoir envisager (à la hauteur de ma deception et de mon enervement actuel devant ce service payé rendu et non exécuté ) avant tous commentaires supplémentaires, et les démarches que je vais effectuer à mon niveau dès mon retour en France.
Une de mes pires experiences de loueur de voiture !!! Et dieu que j'en ai fait, mais là, top level, #1

Yusuke Hori

フェニックス・スカイハーバー国際空港での便利なレンタカーサービスとしておすすめ。車のピックアップと返却もスムーズで、初めて利用する人にもわかりやすいシステムが整っているよ。スタッフも親切で、旅行や出張にピッタリの車種が揃ってるから、自分のニーズに合った車を見つけやすい！予約もオンラインで簡単にできて、料金も比較的リーズナブルだから、コスパも良いと思う。空港からすぐ利用できるから移動が楽で、短期間の利用でも満足できるサービスだよ。

Bruce W Athy Jr

Made a reservation with Dollar Car Rental. Upon receiving a text for me to check in to avoid the kiosk and go directly to the car, even though this was a week before my arrival, I called to be sure this was what was needed. I was then told my their rep to check in early. While checking in early, I was at the last task which ask you to leave a credit card. After doing so and hitting save it came up, can't find reservation. I called them back and they said I canceled it, which I never did, and no where on the early check in is the an option to cancel. She said she was able to get it back and I was able to confirm early. Called a day before travel and was told the reservation was all good. Arrived in Phoenix and while in line I scan the app to avoid the very very long line and pick up the car only to be told they couldn't find my reservation. Upon calling the once again claimed that I went on line and canceled my reservation which I never did. Dollar Car Rental is a joke. I believe they canceled it and gave it to someone else because they don't have enough staff, support or car to fill the reservation. Don't waste your time dealing with Dollar Car Rental. I want right over to SIXT car rental which was right across from Dollar and in no time git a BMW for darn near the same price as the TOYOTA I was suppose to get from Dollar.

Cole Guggenbickler

DO NOT RENT HERE!!! SCAM ARTIST AT THE DESK!

I did Dollar's express check-in, including uploading my license before I arrived late at night to get my car. To my surprise, the agent asked for my ID and card again. A bit puzzled, I handed it over. My car was not ready, the agent stated.

At this point, he tries to upsell me to a couple cars for double or more than double what I had booked for! I tell him no thanks. He says it will be just a minute.

I STOOD THERE WAITING FOR TWO HOURS. It is now midnight, and my family is tired and irritated. The agent said I needed to check my phone to complete the transaction. (So why did he take my ID and card again)

When I checked the text, the Dollar system offered me the two cars he tried to sell me on--FOR NO ADDITIONAL CHARGE. I selected the upgrade and it said to show my phone to the agent. He quickly took it, eyes widened. Then said there was some sort of problem still.

A few more minutes and he finally gave me a pamphlet and keys without making eye contact. It was the original car I had booked!

Absolutely criminal.

rich tener

I reserved a full size. Did the online checkin to skip the counter and it told me there were no cars available in the category. No other instructions than to wait 5 min for the web page to refresh. A full size never became available and thankfully I didn’t wait and went to another rental car company. When I talked to the agent at the Dollar counter, they said they had SUVs available, but they wouldn’t substitute it for what I booked even though they didn’t have a car for me. And I would have to wait over an hour in line to get the chance to pay more. Don’t rent here. They don’t capacity plan their inventory, oversell lower cost vehicle classes to upsell you into a more expensive one, and their self-service app is so incomplete, you’ll have to talk to an agent at their very understaffed counter anyway.

Denise Wheeler

I gave a three for 2 reasons.
1. Customer service at the return was genuine and pleasant.
2. I only had to wait 30 mins past my reservation time to get my car.

Why they should have gotten lower than 3 stars.
1. The car was dirty and scratched up on the outside. Wasn't washed.

2. Online check-in did not help me skip the line. I was told the wait was going to be 1.5 hours past my reservation.

3. They told me my reservation (manager's choice through AAA) resulted in an electric car. Which for some reason would not work for my 120 mile 1 way trip.

4. The agent found me a gas vehicle for double my reservation. I refused to pay more as "manager special" covers all cars on their lot. She said it was the electric. I said I'll take the electric if it can make the trip. But again refused to pay more. I was then directed back to the app to see what my online check-in gave me.

5. I got a gas vehicle for the price I reserved without having to wait another hour since I refused the electric and the expensive "upgrade" alternative. Shady shady practice!

Nic P

Potential renters from Dollar, Phoenix Airport BEWARE! The rental agents here/ as well as the employees at the Kiosk downstairs give you this impression “If you don’t like it here at Dollar go somewhere else”. We all know there are no cars available without a reservation ANYWHERE! To be clear even with a reservation you will get what they give you, and pay for it. There is no ambiguity here. This happened to us Oct. 2024. Jockeys socializing at the rental counter, ridiculous, very unprofessional! Where are the Supervisors here? Clean up your act! And refrain calling the customer ‘honey’.

Thankfully, contacting the Customer Care Team regarding a credit from our week rental went smoothly and professionally. Thank you for this.