Coastal Cottages of Pembrokeshire - Haverfordwest

Trish

Good selection of properties which look to be of good quality. It's the first time I have used this company but the booking process was quick and easy to use once I'd chosen a property.

The only problem I had was I couldn't get properties that I had saved to favourites to stay in the favourites box. They just kept disappearing! Not sure why. It made the selection process a lot longer as I had to write the property name/number down rather than have them in one place. I registered straight away before I started looking specifically to be able to use the 'add to favourites' option.

sharon mcsweeney

We have stayed at Fferm Ty Uchaf before but in the intervening years it’s gone downhill ! The cottage was dirty and covered with cobwebs and thick dust. I actually wrote “ clean me” on one of the bedside tables it was so thick The sofa had plywood boards under the cushions to stop it sagging! Kitchen utensils were dirty. I wouldn’t recommend this property . The location is outstanding but that’s about it. Reading the guest book it was obvious we weren’t the only people who had issues. We didn’t want to be disturbed by cleaners coming in and the sofa couldn’t be replaced within the time frame so we didn’t contact Coastal Cottages but by reading several reviews it’s obvious they have a problem with cleanliness. We would never book with this company again and I strongly urge anyone contemplating using them to look elsewhere

Libby Davies

First the good points: the views from the house in St Dogmaels are stunning and the location is good. Now for the 'but' : parking space is extremely tight unless you have a motorbike; furnishings are very tired, bordering on scruffy; broken dining chair at the table; kitchen is poorly equipped. The photos on the website were very flattering to say the least and at eye watering peak season prices it's fair to say I feel I've been well and truly conned. Buyer beware indeed!

S K

Treetops, Lydstep
Firstly the positives! We've been customers of this company for many years, with mostly very positive experiences. But now becoming increasingly nervous of booking, as their website property reviews just seem to pick the best bits from customer comments left in the Guest Books, or have no reviews at all.
This property is in a great location and has many plus points, but if you're paying over £2,000 in peak season, you really don't want to turn up and feel disappointed.
Along with others we have raised issues regarding the poor state of the garden, lack of outdoor seating and general maintenance, dog poo in the garden from neighbours dogs, some cleaning issues eg ceiling vents in kitchen which were thick with dust and cobwebs, and at least one badly stained mattress.
We received a reply from Coastal Cottages to say these issues would be passed on to the property manager and owner to be addressed. We didn't want our week disrupted with cleaning or maintenance staff turning up, especially as some issues are not quick fixes, so advised CC of our concerns before we left. The gardeners arrived on a routine visit just to mow the lawn but all the weeds on the patio areas were left untouched.

Jay Jay

We stayed last year at Harbour Suite apartment in Harbour Heights in Tenby and despite a few issues we loved the place. Regular contact with the team ensured an agreeable outcome and we planned to book again for this year
This was duly done and we booked to stay in June (22 to 29 June)
Unfortunately due to unforeseen circumstances we had to do a late cancellation.
The team came through trumps with a full refund less admin charges.
They were extremely accommodating despite my outbursts due to my circumstances and physical pain.
I will be booking again for next year making sure I take full insurance this time
A huge thank you for bearing with me .
I am truly grateful ❤️❤️❤️

Mihai Ivano

DO NOT STAY OR USE COASTAL COTTAGES PEMBROKESHIRE!
We entered the property just after 4pm on the check in day, we looked around the property and noticed the very poor condition it had been left in. The property overall was left in an unsatisfactory condition with a number of spiders, webs, hair, dust, stains and dirt etc. Alongside this, it was a struggle to shut and open the front door as the top hinge is loose. We contacted them soon after entering the property regarding the condition and left it over an hour before chasing as we had not brought our belongings in, however they were not able to locate their own cleaner/caretaker so we had to clean the property ourselves. They organised for a door specialist to visit the property to repair the front door which took place on the Monday, over two days after we had checked in so we had to struggle opening and shutting the door during this time. There was a hot tub located on the property for guests to use however after witnessing the cleanliness and overall condition of the house we decided not to risk our health! As we are aware hot tubs can be a breeding ground for bacteria etc.
Due to the condition of the property we decided to leave the day before check out as it ruined our yearly holiday away. We were offered a small amount of compensation which did not cover 1 night stay.
We have dealt with and used Coastal Cottages for over 20 years and it is safe to say the overall standard has dramatically deteriorated to one which is not acceptable!
Due to this experience, we have decided we shall not be using their services and instead we will use the more reliable Airbnb which offers clear information for a better rate, cleanliness and overall experience.

steven ferris

Quick and easy to book with varied range of different cottages to let to suit all tastes and needs especially your furry friends.

Guy Parry

Easy to book, very good website, and seven days a week telephone support, promptly answered when I called with a query.
Pretty sure that beats AirBnB.......