Andalous Express Travel - Astoria, New York

Luis

Please do not trust this travel agency
You will find a lot of problems with this company and they will change the date and day of the trip for you. And the time of the trip without your notice and without informing you careful

achraf bouali

Nice people great costumer service thanks Hajar. And stuff of andalouse travel.

Y K

This is in regard to their Umrah package. Expect no itinerary, lack of communication, having to wait a few hours before every group event due to lack of organization, and no Andalous representative with you during your travel. You will be handed over to some other group throughout the entirety of your trip. You ask Andalous for help, they tell you to talk to their contact that's traveling with you. You ask the contact for help, they tell you to take it up with your agency. It's beyond frustrating.

Paid for: 02-17-23 to 02-25-23
JFK issue and rescheduled to: 02-20-23 to 02-28-23. Lost our 5 star hotel reservation ad Madina. Told we can either accept the new dates or request a refund and only get back the plan ticket, which is less than half of the cost of the package.
After completing our Umrah and getting to the airport on 02-28-23 to get our ticket, we find out (from our ticket!) that we are now returning to DC instead of JFK and have a 48 hour layover in Egypt, with no details of hotel accommodation. As a result, one person paid $1k to change his flight. The rest of us had to figure out how to get from DC back home. I had to rent a car and drive 5 hours and miss two additional days of work. When we try calling the agency, they forward us to their contact in Egypt who is suppose to be helping us, but also tells us to deal with it. We were stranded at the Egyptian airport until we were finally given 8 rooms for 23 people. Then we had to pay for a visa to get to the hotel. Then we find out, we only got a the rooms for 24 hours, so we basically had to loiter around the hotel lobby and the airport for the remaining 24 hours.

While all of this is happening, the owner sent us several messages to the group chat yelling at us for being unreasonably angry, and asking everyone to deal with it and be grateful.

Horribly horrible horrible experience that I do not wish on anyone. Expect absolutely no assistance if something goes wrong.

Yasmin Abdelrahman

Regarding the last Umrah Feb 2023 with Andlous Tours, it is a really very helpful & amazing company, they solved all issues without any problems & all the team in Saudi was very helpful also.. smile all the time. Thanks, Sister Gamila

Mark Marc

Best travel agency!!!
Staff are courteous and friendly and very helpful. Always responsive and accommodating to every request. More competitive than any other travel agency.
I use them every time we travel...I've been using them for many many years, I had reservations always on time no issues. Very competent! I even called them from overseas to change my flight and they were very helpful..

I highly recommend Andalous Travel.

Staff are great!
Khadija, Rita, Jamila and Elhaj himself is great.

khalid hamran

I used their service several times. They are professional and very helpful when it comes to a delicate situation. Wisal is one of the best agent that we were dealing with recently. We will use them again and we would highly recommend them.

Marcia LaRoche

Customer service is lacking. You are kept on hold and forgotten. All they had to do was change my name. Three calls made before my travel date and they said they could not do it. After missing my flight because of this issue, they emailed a message that it was done. Never again

Soumia Bendahud

One of the best agencies! Professional, reliable and very fast service. The staff was very welcoming and helpful!