Zone Letting - Edinburgh

Tom Ford

I had a frustrating and unprofessional experience with this letting agency. I dealt with a serious issue where sewage was coming through my ceiling, and despite the urgency, it took them over a month to fix it. Throughout this time, they continuously promised it would be resolved soon, but nothing was done. My room was uninhabitable, and I had to chase them repeatedly for updates.

Both Ross and Bryan, whom I was dealing with, were rude on the phone, showing little empathy for the situation. While their emails were more professional, they were full of empty promises and no updates unless I asked.

The reason I have given two stars instead of one is after much back and forth, they eventually agreed to reimburse me for part of the rent. However, the process of dealing with them was unprofessional and entirely avoidable if they had acted with the urgency the situation required. They also refused to put me in contact with the landlord and assured me the landlord was being kept up to date, which I doubt was true.

I would not recommend using Edinburgh Zone Letting.

E A

I would definitely not recommend Zone Letting. We rented a house from Zone Letting for the last year. On arrival, the kitchen was filthy with grease and all of the previous tenants’ food had been left. We were also unexpectedly told they were installing a second kitchen in the living room - which was not advised when we viewed the property. Builders were present for the first week, therefore we were unable to move in. We didn’t get any compensation for this week even though we had paid for this week.
A few weeks in, they demanded that the two spare bedrooms were locked. (Which was one of the reasons we chose this house) .We had various problems throughout the year ie a leaking fan, leaking windows, mice infestation and mould, none of which were dealt with by Zone Letting.
We found them to be most unhelpful, unresponsive, unprofessional and disorganised. They ignored various emails from me. When I finally got hold of someone they just forwarded the issue on to someone else to deal with which ultimately never gets resolved. We had difficulty getting our deposit back- which took over 6 months in total. They didn’t offer any support or help.
I’m happy to see the back of them and will never rent a property from them again.

Henry Wakerley

Very happy with the service received from Zone Letting during my time renting a property in Edinburgh. They went above and beyond all our requests and were very supportive for any queries we had, would recommend!!

Ava Mira

I rented with Zone for 2.5 years and I'm not sure what the bad reviews are all about. Every time I emailed about an issue, it didn't take more than a couple of days for it to be fixed. I had a couple of instances when I had to follow up with emails, but isn't that normal?! I certainly have missed emails and have been delayed in my responses, at times, at work. Life gets busy and human error happens, I think as long as follow up emails are answered, I don't really find that to be a big problem. I think the best thing I could say is that I would definitely rent with Zone again and would recommend them to F&F, too.

Mandy Queen

Zone were great. Moving in and moving out was very smooth. I had an issue early on with a boiler and I got a new boiler plus someone provided heating for me in the transition period. They also accepted my cat, which was super accommodating of them as not every agency accepts animals. I received my deposit back promptly.

Sarah McDonald

Byram and the team have been responsible for the management of my flat for 14 years and have been amazing. It has really made the experience very light touch for me but they have been proactive in keeping the place in good order and almost always full. I have recently sold the property with them, to the tenant - I’m a big fan of theirs.

Phil Lewis

Eoin and the Zone team were, throughout our time in Edinburgh, responsive, organised and helpful - the definition of professionalism in a market that is often anything but. On the rare occasions that we had an issue, the team dealt with it promptly and diligently. I would not hesitate to work with them again.

Thomas Pendlebury

Zone letting and the team of staff are fantastic. Rented a property with them for over two years, never once had any issues with getting repairs or queries answered. Always fixing things within 1-2 days maximum. They showed the utmost professionalism at all times. I would particularly like to thank Ross, who took great care of us from the first viewing until the end of our tenancy.